Refund Policy – Margaux Rey

Eligibility for Returns

To be eligible for a return:

• Items must be in the same condition you received them: unworn, unused, with original tags, and in their original packaging.
• A valid receipt or proof of purchase is required to initiate a return.

How to Request a Return

To request a return, please contact us at contact@margauxrey.com with your order details.

If your return is approved, we will provide the appropriate return address along with detailed return instructions.

Returns sent without prior authorization will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is defective, damaged, or incorrect, contact us immediately at contact@margauxrey.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain products are not eligible for return, including:

• Perishable goods (such as food or plants)
• Custom-made, personalized, or special-order items
• Beauty and personal care products
• Hazardous materials (including flammable liquids or gases)
• Sale or clearance items
• Gift cards

If you're unsure whether your item qualifies for a return, please contact us at contact@margauxrey.com.

Exchanges

We do not offer direct exchanges.

If you would like a different item, simply return your original purchase (once approved) and place a new order for the desired product.

Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, it may take a few business days for the refund to appear on your account statement.