Shipping Policy – Margaux Rey

1. Order Processing

All orders are processed within 1–2 business days.

Orders placed after 5:00 PM CET, or during weekends and public holidays, will be processed on the next business day.

2. Shipping Destinations & Delivery Times

Estimated delivery times are as follows:

• Europe (Standard Shipping): 7–12 business days
• United Kingdom: 8–14 business days (fast dispatch within 24 hours, tracking provided automatically)
• Rest of the World (where available): 7–15 business days (delivery times may vary depending on customs clearance)

Please note: Delivery estimates include both order processing and carrier transit time.

3. Shipping Costs

We proudly offer FREE Standard Shipping on all orders to all supported destinations—no minimum purchase required.

• 🇺🇸 United States – Free Shipping
• 🇪🇺 Europe – Free Shipping
• 🇬🇧 United Kingdom – Free Shipping
• 🌍 Rest of the World (where available) – Free Shipping

For select destinations, Express Shipping may be available during checkout for an additional fee.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, allowing you to monitor your package throughout its journey.

5. Shipping Restrictions

At this time, we do not ship to:

• P.O. Boxes
• APO/FPO military addresses
• Destinations outside our supported shipping regions

Shipping availability may also be limited due to local regulations or carrier restrictions.

6. Customs Duties & Import Taxes

For international shipments, customs duties, import taxes, VAT, or other local fees are the responsibility of the customer unless otherwise stated at checkout.

These charges, when applicable, are determined by your country's customs authorities and are typically collected by the shipping carrier or customs office upon delivery.

7. Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

Our support team will assist you in working with the shipping carrier to investigate the issue and reach an appropriate resolution.

Margaux Rey – Customer Support
📧 Email: contact@margauxrey.com